Profile
7-Eleven Richmond VA US
Located at 2001 W Broad St in Richmond, VA, this 7-Eleven is a trusted neighborhood convenience store offering a wide selection of products and services. The location provides 24/7 access to snacks, beverages, meal options, essential groceries, and a variety of everyday items, making it a go-to destination for quick purchases at any hour. As part of the global 7-Eleven franchise, the store emphasizes quality, reliability, and customer-centric service, catering to both locals and visitors.
Notable features include a drive-thru service for fast, contactless ordering, as well as participation in the 7Rewards loyalty program, which offers members exclusive discounts and perks. Strategically situated along a busy corridor, this 7-Eleven serves as a convenient stop for fuel, meals, and essentials, blending accessibility with the convenience expected from a leading retail brand.
Location Reviews
The 7-Eleven location at 2001 W Broad St, Richmond, VA, is described in reviews as a 24/7 convenience store offering standard amenities such as free Wi-Fi, wheelchair accessibility, bike parking, and a range of products including doughnuts, candy, and money orders. However, several recent reviews highlight inconsistencies in operating hours, with multiple customers reporting discrepancies between the store’s advertised 24-hour availability and actual closure times, as indicated by handwritten signs stating the location was closed until 5–6 a.m. One review also raised safety concerns, citing an active sinkhole beneath the building. The overall sentiment, reflected in a Google rating of 2.4/5, leans negative due to these issues.
Commonly mentioned negatives include poor customer service, with one reviewer criticizing an employee for denying bathroom access to a child and describing the store as “dirty” and in need of condemnation. Another complaint involved an employee allegedly closing the store prematurely despite signs indicating it remained open until midnight. While the store’s operational hours and accessibility features are consistently noted as positives, these are overshadowed by recurring complaints about unprofessional staff behavior, cleanliness, and operational inconsistencies.