Profile
Shell Santa Rosa CA US
Shell Gas Station located at 3453 Cleveland Ave, Santa Rosa, CA, is a 24/7 convenience hub offering reliable fueling services and essential amenities. Situated off Highway 101, the station provides easy access for travelers and locals alike, with convenient proximity to nearby motels and residential areas. Featuring fully operational gas pumps, the station ensures quick and efficient service, as noted by visitors who praise its seamless experience during late-night stops.
In addition to fuel, the site includes a mini-mart stocked with basic necessities, catering to customers’ on-the-go needs. While pricing details are not specified in reviews, the station’s round-the-clock availability—open 24 hours daily, every day of the week—makes it a dependable choice for emergencies or late-night travel. With 11 customer reviews and 9 photos available, the location maintains a consistent reputation for reliability and accessibility, reinforcing its role as a trusted community and travel resource.
Location Reviews
The reviews for the Shell gas station at 3453 Cleveland Ave, Santa Rosa, CA, highlight a mix of positive and negative experiences. Positively, multiple reviewers praised the friendly and helpful staff, with specific mentions of an employee named Tera in March 2023, who was described as thorough in explaining the rewards program and attentive to customers. The station was also noted for its clean facilities, including a restroom that was uncommonly well-maintained and stocked with supplies, a point emphasized by a November 2022 reviewer. Additionally, one reviewer in November 2023 commented on the decent price of gas.
However, there are notable negative experiences as well. A 2025 review (likely a typo, as the date is in the future) criticized the cashier for being rude when a customer requested a receipt for a car wash, while a 2018 review highlighted issues with the car wash service, including malfunctioning dryer blowers that were not addressed prior to payment. These negative points suggest occasional lapses in service quality and facility maintenance. Overall, the sentiment appears mixed, with consistently friendly staff and cleanliness cited as positives, but some reviews pointing to inconsistent service and operational issues.