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7-Eleven Richardson TX US
7-Eleven – 1360 S Plano Rd, Richardson, TX
Located at 1360 S Plano Rd in Richardson, Texas, this 7-Eleven convenience store offers 24/7 access to a wide range of products and services, making it a go-to destination for locals and travelers alike. The store stocks an extensive selection of snacks, beverages, fresh meals, and essential items, catering to quick bites, late-night cravings, and daily needs. Notable features include a gas station, ATM services, and convenience options such as money transfers, bill payments, and express lane checkout for faster transactions.
This location emphasizes accessibility and reliability, with extended hours and a commitment to providing a seamless shopping experience. While customer feedback is welcomed to address concerns, the store remains focused on delivering consistent quality and value. Whether you’re stopping by for fuel, a quick meal, or last-minute essentials, this 7-Eleven aims to meet the diverse needs of its community.
Location Reviews
The reviews for the 7-Eleven location at 1360 S Plano Rd in Richardson, Texas, reflect a mixed sentiment, with both positive and negative feedback. A 2019 review highlights concerns about the staff’s behavior, describing the store manager as rude and aggressive, with allegations of racist remarks and poor customer service. This complaint specifically references interactions with an employee named Raj, who was criticized for being dismissive and uncooperative during a gas purchase. However, more recent reviews from May 2025 indicate significant improvements, with praise for the new management, including Shreya Patel and her husband, who are credited with enhancing customer service, staff friendliness, and product variety. These reviews note warmer interactions, such as staff members asking for preferences when preparing hot foods and a generally more welcoming atmosphere.
Commonly mentioned positives include the store’s 24/7 availability, mobile checkout options, and the range of services like fuel price locking, EBT acceptance, and hot food offerings. The recent reviews also emphasize the positive impact of new management, with customers expressing satisfaction with the improved staff attitudes and overall shopping experience. On the negative side, the older review underscores persistent concerns about employee conduct, though it is unclear whether these issues have been addressed or if they reflect a past period of poor management. The overall sentiment appears to have shifted toward more positive feedback in recent years, suggesting potential improvements in service and operations.