Profile
7-Eleven Jacksonville FL US
7-Eleven located at 3613 Lane Ave S, Jacksonville, FL 32210, is a trusted convenience store offering a wide range of products and services to meet the needs of busy customers. Open 24 hours daily, seven days a week, the store provides essential items such as snacks, beverages, groceries, frozen meals, and a selection of hot foods, making it a go-to destination for quick purchases at any time. Its convenient location and extended hours cater to residents and visitors seeking reliable access to everyday necessities.
With 87 customer reviews highlighting its reputation as one of the best convenience stores in the area, this 7-Eleven stands out for its consistent quality and availability. Notable features include a diverse product lineup, friendly service, and easy access to online tools for directions, business hours, and customer reviews. While the store does not typically offer appointment-based services, its online presence allows customers to explore ratings and plan visits efficiently. Whether grabbing a late-night snack or stocking up on essentials, this location delivers the convenience and reliability expected from a leading 7-Eleven franchise.
Location Reviews
The 7-Eleven location at 3613 Lane Ave S in Jacksonville, FL, has a mixed reputation based on 87 reviews, with an overall rating of 3.1. Positives frequently mentioned include friendly and helpful employees, such as Yazmin and Alex, who have been praised for their customer service, and the store’s cleanliness. Some reviews also highlight convenient features like free Wi-Fi, cheque cashing, and delivery options. However, several negative experiences are documented, including poor customer service interactions—such as an employee refusing to accommodate a customer’s request to wrap up a phone call—and operational issues like incorrect charges on online orders (e.g., paying for the wrong items via Uber Eats). Additionally, some customers expressed disappointment that the store is not open 24/7, despite expectations for a 7-Eleven location.
Recent reviews from March 2025 reflect a more positive tone, with praise for the staff’s friendliness and the store’s cleanliness. However, older reviews and ongoing complaints suggest persistent challenges, such as inconsistent service quality and technical issues with third-party delivery platforms. The store’s operating hours, listed as closed on weekends and open only until 6:00 p.m. weekdays, contradict the 24/7 expectations of some customers, contributing to frustration. While the majority of reviews are neutral or negative, the presence of both positive and negative feedback indicates variability in the customer experience.