Profile
Shoals Auto Glass And Accessories Florence AL US
Shoals Auto Glass And Accessories Inc, located at 1202 Helton Dr, Florence, AL, is a trusted provider of expert auto glass repair and replacement services. The business also offers a wide selection of truck accessories, catering to both automotive and commercial vehicle needs. Known for its commitment to quality and professional standards, Shoals Auto Glass ensures precise, durable solutions for windshield replacements, crack repairs, and other glass-related services, using industry-leading materials and techniques.
With a focus on customer satisfaction, the business provides a comprehensive range of services, including customized truck accessories designed to enhance functionality and style. Customers can expect a welcoming, professional environment where technicians prioritize efficiency and attention to detail. Shoals Auto Glass And Accessories operates Monday through Friday from 8:00 AM to 5:00 PM, offering convenient hours for vehicle owners seeking reliable auto glass solutions and truck customization options.
Location Reviews
Shoals Auto Glass And Accessories has received mixed reviews, with one positive and three negative assessments. The sole positive review, from Kala H. (9/18/2013), praises the business for being “good honest people” and highly recommends it. However, the majority of reviews highlight significant concerns. Lee M. (1/25/2025) criticizes the company for poor workmanship on “old vehicle cut flat glass,” noting repeated failures and a refusal to return for repairs. Steve D. (7/8/2025) reports receiving low-quality Chinese glass despite multiple requests for a specific brand, which he found unsatisfactory. Ronal B. (6/17/2024) accuses the business of damaging his windshield and failing to repair the molding, while shifting responsibility to the customer.
Commonly mentioned negatives include inconsistent quality of service, use of subpar materials, and a lack of accountability for damages. While the business emphasizes its 50-year experience and 24/7 availability in its listings, these attributes are not reflected in the reviews. The overall sentiment leans negative, with customers expressing dissatisfaction over workmanship, communication, and follow-through on repairs. The single positive review underscores a contrast in customer experiences, but the majority of feedback points to recurring issues that could impact the business’s reputation.