Profile
7-Eleven Newport News VA US
The 7-Eleven located at 5988 Jefferson Ave, Newport News, VA 23605, is a 24/7 convenience store offering a wide range of products and services to meet the needs of customers around the clock. Open daily from 12:00 AM to 12:00 AM, this location provides essential items such as snacks, beverages, groceries, hot meals, and a selection of beverages, including coffee and fountain drinks. It also features services like self-checkout, ATMs, and a variety of seasonal and limited-time offerings, making it a go-to destination for quick stops, late-night cravings, or last-minute errands.
Notable for its consistent availability and convenience, this 7-Eleven caters to residents and travelers alike with its extended hours and easy access. The store is conveniently situated at the intersection of Jefferson Ave and offers ample parking. Customers can contact the location directly at (757) 596-7200 for assistance or to inquire about specific products. While specific ratings are not provided, the store has received positive feedback from patrons for its reliable service, diverse inventory, and friendly staff. Whether you need a quick bite, fuel for a road trip, or everyday essentials, this 7-Eleven delivers convenience at any hour.
For directions or additional details, visitors can use online mapping tools or contact the store directly. Its commitment to accessibility and customer satisfaction makes it a trusted neighborhood staple in Newport News.
Location Reviews
The reviews for the 7-Eleven location at 5988 Jefferson Ave, Newport News, VA, present a mixed sentiment, with both positive and negative feedback. Positively, several reviews highlight improvements in service and cleanliness, with one customer praising the store as “one of the cleanest” with “nicest and most courteous staff” and expressing intent to continue visiting. Another review commends the loyalty program and the manager, Mr. Dj, for contributing to a positive experience during economic challenges. A third review from November 2024 notes a perceived turnaround in the store’s management, describing it as more reliable compared to its previous “hit or miss” reputation.
However, one review from September 2025 expresses dissatisfaction, citing a billing error where the cashier double-charged the customer, and the manager, Shanelle, allegedly blamed the customer for the mistake. This experience led the reviewer to vow to avoid local 7-Eleven locations in favor of competitors like Wawa. While the majority of feedback emphasizes recent improvements in service and management, the negative review underscores ongoing concerns about customer service and error resolution. Overall, the sentiment is cautiously positive but includes notable criticisms from at least one customer.